Shipping policy

PRODUCTION AND PROCESSING TIMES 

Depending on the style and size of the piece(s), order processing time can vary between 3-14 days. Typically, orders are released for shipping within about 5 business days. If you have ordered an item that is significantly delayed, we will notify you via email with options. Let us know via email if you have a super urgent order request, and we will try to accommodate. 

 

ORDERING 

All prices are listed in USD.  Applicable tax will be applied at checkout. Please order carefully,  orders cannot be modified after they’re submitted. If you need to cancel an order, please email us ASAP at hello@manyhandsjewelry.com and we will do our best to help out. If the order is already in production or shipped, it can no longer be canceled. 

 

SHIPPING 

Orders are shipped from Los Angeles via the following USPS services: 

• USPS Parcel Select® Ground: domestic delivery averages 2-8 business days
• USPS Priority Mail: domestic delivery averages 1-3 business days 
• USPS Priority Mail Express: domestic delivery averages from overnight-2 business days

Shipping times are estimates, and remember to account for additional processing time. After checkout, you can opt in to tracking alerts via text message or the Shopify app. Currently we are only shipping to addresses within the US, but we hope to offer international shipping options in the future.  

Make sure to enter a current, complete, accurate address to ensure successful delivery. Address changes cannot be made after checkout, and we can’t be held responsible for shipments made to old addresses or errors resulting in misinformation at checkout.

If your package is lost in transit (tracking shows a problem), file a claim directly with USPS online or by calling 800-ASK-USPS. Then send us an email at hello@manyhandsjewelry.com and we will find a solution together.

 

RETURNS

Many Hands does not accept returns. Our handmade jewelry is made to order, and returns have an unviable impact on our small business. We do want you to be happy with every purchase, so we encourage you to shop slowly and thoughtfully. In some cases we can accept exchanges for another item at the same retail value. If an item arrives damaged, take some photos and send an email to hello@manyhandsjewelry.com ASAP (within 3 days of receiving the item). We will help you out.